A&M Formal Wear – Exchange Policy

At A&M Formal Wear, we are dedicated to offering the finest men’s suits, tuxedos, and shirts to our esteemed clientele. We take pride in our products and aim for your complete satisfaction. However, we understand that there may be instances where you need to exchange an item. This Exchange Policy outlines the guidelines and procedures for exchanges to ensure a smooth and hassle-free experience.

1. Eligibility for Exchange:

1.1. To be eligible for an exchange, please note the following conditions:

  • The item must be in its original condition, unworn, and with all cloth tags and labels attached.
  • The exchange request needs to be submitted within 14 days after the purchase date.
  • Sale items or clearance are not eligible for exchange.

2. Valid Reasons for Exchange:

2.1. We accept exchanges for the following reasons:

  • Size Exchange: As long as the item satisfies the requirements, you may request an exchange for a different size if you get it and discover that it does not fit as planned.
  • Item that is Defective or Damaged: If you receive an product that is Defective or Damaged, kindly get in touch with us right away, and we’ll make arrangements for a replacement.

3. Process for Initiating an Exchange:

3.1. To initiate an exchange, please follow these steps:

  • Contact our customer service specialist team within 14 days of receiving your order to request an exchange. You can reach us at the following contact information:
    • Said: (510) 862-6226
    • Arezoo: (510) 458-1142
    • Email: info@aandmformalwear.com
  • Provide the following details when contacting us:
    • Your full name
    • Order number
    • Reason for the exchange
    • Desired replacement item (size, color, etc.)

3.2. Once we receive your exchange request and confirm its eligibility, we will provide you with instructions on how to return the item.

4. Return and Shipping Costs:

4.1. Customers are responsible for the cost of shipping the item back to A&M Formal Wear. We recommend using a monitor and insured shipping method to ensure the safe return or exchange of the item. The return shipping cost will not be reimbursed.

4.2. In the case of a defective or damaged item, A&M Formal Wear will cover the price of return shipping and send you a replacement at no additional cost.

5. Inspection and Approval:

5.1. Upon receiving the returned item, our team will acknowldged it to ensure that it meets the eligibility criteria outlined in this policy. We will verify the condition, tags, and labels to confirm its eligibility for exchange.

6. Processing Time:

6.1. Once the returned item has been inspected and approved for exchange, we will process your replacement item promptly. The processing time may vary depending on the availability of the desired item. We will inform you of the estimated processing time when confirming the exchange.

7. Exchanges for Size:

7.1. If you are exchanging an item for a different size, we will do our best to fulfill your request. However, please note that the availability of specific sizes may vary based on stock levels. If the requested size is not available, we will offer an alternative solution, such as a refund or store credit.

8. Exchanges for Defective or Damaged Items:

8.1. If you are exchanging an item due to a defect or damage, we will prioritize sending you a replacement as soon as possible, provided the item is in stock. If the item is out of stock, we will provide you with the option of a refund or store credit.

9. Store Credit Option:

9.1. In some cases, customers may choose to receive store credit instead of a replacement item. For the value of the returned item, store credit will be given, which may be used to future purchases at A&M Formal Wear.

10. Final Sale and Clearance Items:

10.1. Please note that items marked as final sale or clearance are non-exchangeable and non-refundable.

11. Contact Us:

11.1. If you have any questions or require assistance with the exchange process, please do not hesitate to contact our customer service team:

  • Said: (510) 862-6226
  • Arezoo: (510) 458-1142
  • Email: info@aandmformalwear.com

12. Policy Updates:

12.1. A&M Formal Wear reserves the right to update or modify this Exchange Policy at any time without prior notice. For the most recent version of this policy, please see our website.

Thank you for choosing A&M Formal Wear. We appreciate your business and are committed to providing you with excellent products and customer service. We look forward to assisting you with your exchange needs and ensuring your complete satisfaction with our merchandise.